'NoneType' object has no attribute 'total_available' for users.populate_groups #837

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1. bcantoni commented on Apr 23, 2021

   

   bcantoni

   on Apr 23, 2021

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   @patawan so far I'm puzzled by this one. At first I thought your user might not have enough permission to fetch the list of users (only site admins and server admins can do so), but if that was the case you'd get a 403 'user' isn't authorized to query users on site 'X' type of error.

   Can you confirm: using the same user as in your script, if you login to Tableau server web UI can you see a list of users?

   Your example is showing that server.users.get() is returning None for pagination_item. I guess one more thing you can try: is all_users also empty or are there entries there?
2. patawan commented on Apr 23, 2021

   

   patawan

   on Apr 23, 2021

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   @bcantoni haha me too!

   I'm the user trying to access the list of users. I am an admin for this Tableau Site (not the whole server) and can see the full list of users on the Tableau server web UI.

   I altered the code a tiny bit: (also not sure why github doesn't like my code formatting)

   `with server.auth.sign_in(tableau_auth):
   all_users, pagination_item = server.users.get()

   print("\nThere are {} user on site: ".format(pagination_item.total_available))
   
   print([user.name for user in all_users])
   
   print(len(all_users))
   
   page_n = server.users.populate_groups(all_users[0])
   
   print("\nUser {0} is a member of {1} groups".format(all_users[0].name, page_n.total_available))
   
   print("\nThe groups are:")
   
   for group in all_users[0].groups :
   
       print(group.name)`
   

   I get the same error but this time it does show that all_users is not empty:
   Screenshot
   

   You can see my use case there in comments - I was able to find a workaround using Groups rather than users and generate a list of users with their Group Count. I'd be happy to share that if you think others will find it of use.
3. SaravShah commented on Oct 12, 2021

   

   SaravShah

   on Oct 12, 2021

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   I'm running into the same exact issue. Was wondering if this was still being worked on?
4. SaravShah commented on Oct 12, 2021

   

   SaravShah

   on Oct 12, 2021

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   I figured the issue out, @patawan if you do this

   temp_user = server.users.get_by_id(user_id)
             
   page_n = server.users.populate_groups(temp_user, req_options=None)
   print(temp_user.groups)
   for group in temp_user.groups:
       print(group.name)
   

   You should be able to get the user's groups. So grab the user, populate the user with groups, then access that original user object to get the group.s
5. patawan commented on Oct 12, 2021

   

   patawan

   on Oct 12, 2021

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   Good find @SaravShah - thanks for following up!
6. jacalata

   added

   docs

   on Nov 8, 2021
7. jacalata commented on Nov 8, 2021

   

   jacalata

   on Nov 8, 2021

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   Thanks for figuring this out @SaravShah - sounds like we need to update our docs or throw a clearer error message for this. Did you look at any specific documentation to work this out, or have a suggestion for us?
8. jacalata

   added

   help wantedA user needs help, may be a mistake, a bug or a feature requestA user needs help, may be a mistake, a bug or a feature request

   on Nov 8, 2021
9. kramantab

   self-assigned this

   on Jul 22, 2022
10. jacalata

    removed

    help wantedA user needs help, may be a mistake, a bug or a feature requestA user needs help, may be a mistake, a bug or a feature request

    on Oct 8, 2022
11. kramantab commented on Jan 27, 2023

    

    kramantab

    on Jan 27, 2023

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    Docs have been updated using the example provided in this issue
12. kramantab

    closed this as completedon Jan 27, 2023