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Camera has green tint and runs with big delay/lag #72
Description
When I try to display an image from my camera it gets displayed with a green tint to it. It should also run at 30 fps but it runs really laggy. It's also got a big delay.
OS: Windows 10
I'm having this problem on a Surface Book and I've heard of many other surface users who have the same problem. Someone suggested, that the green tint could be from the depth data from the camera.
Greetings
TheCodec
Activity
YuhangZhou commentedon Oct 5, 2017
Hi, there, I have the same issue, I am using surface book as well, have you fixed it?
I think the problem might because of the infrared sensor?
YuxuanLing commentedon Apr 19, 2018
have the same issue when using an app, it seems there's some conflict with some programs , when i use a new install win 10 system on the same machine , there is no this issue
yuan7407 commentedon Aug 21, 2018
Having the same issue, using surface pro 4, even after i reinstall win10.
SEK-KAI commentedon Sep 29, 2018
I still have yet to find a solution to this issue, so I figured I'd maybe give this a bump. The video library that's been made available from the Processing Foundation doesn't appear to be functioning with my surface pro's webcams as well. I run Windows 10 on a Surface Pro (2017 model).
I can only view the rear-facing camera and it is dark and green tinted. I have no access to the front camera at all. The frame rate is incredibly low as well. I have found a solution that does not use the video library, but it doesn't really seem like the most useful for experimental use of digital cameras. Plus it utilizes a DirectShow library, which is not open-source. Doesn't solve the issue for the long term.
peedubs commentedon Feb 20, 2019
How rubbish is this surface pro 4 green colour tint lag, lagging issue...
My usual surface pro 4 camera app works absolutely fine but Zoom (zoom.us) conferencing app come out green and really laggy - like ~1 FPS.
I tried installing a firmware update as advised here: https://answers.microsoft.com/en-us/surface/forum/all/microsoft-surface-pro-4-camera-green-tintlag/f8b59b09-18ec-478a-9225-4ac95a5e39fc
Basically advises installing Microsoft's (25/7/2018) firmware update: (SurfacePro4_Win10_16299_1803001_0.msi) https://www.microsoft.com/en-gb/download/details.aspx?id=49498
This didn't work for me. Although it did bring up this error when trying to view the front facing camera through the native camera app 0xA00F4271(0xC00D3704) which I had to fix previously so for a moment I thought I'd done backwards but then it seemed to work and went away without making any changes that I recollect (computer restart or software/firmware installation anyway)
Next step for me is to get in touch with Microsoft Support unless anyone else has found a solution?
Zoom app front camera feed (rear camera is the same)
Native camera app (rear camera is also the same)
YuxuanLing commentedon Feb 21, 2019
hello peedubs, i have also meet this issue long ago , and following is my resolution. please update your system to the latest , and check your regedit. if you find the EnableFrameServerMode , please remove it and have a try
[HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Windows Media Foundation\Platform]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\Platform]
DWORD under both keys titled : EnableFrameServerMode with value set to 0 needs to be deleted
jaegonlee commentedon Apr 15, 2019
I have the same issue on surface pro 6(windows 10 1809).
I tested with gstreamer library(1.15.1), and the same problem happens.
greentintgone commentedon Apr 16, 2020
The above registry setting worked to fix my issue! Thanks! I fought and fought with this problem. Camera worked fine in the camera app and the skype for business video, but had a very dark green tint/hue to zoom video and 8x8 video.
aj40something commentedon May 13, 2020
What registry setting are you referring to?? This is making me crazy!!
aj40something commentedon May 13, 2020
Please tell me what I need to do as if you are talking to 5 year old. I have looked where I thought were the obvious places but have no clue what to do now.
greentintgone commentedon May 13, 2020
aj40something commentedon May 14, 2020
greentintgone commentedon May 14, 2020
aj40something commentedon May 18, 2020
marianalimoes commentedon Jun 8, 2020
Hello all,
I have just updated my surface book 2 drivers (the latest are from 05.16.2020, here).
I went to the Registry Editor app and searched for the mentioned sword on both folders, but I didn't find them. Am I doing something wrong?
My problem is that my video captured in real time in the Processing 3 program is also green tinted and very, very slow.
If anyone knows what to do and doesn't mind sharing I would appreciate it very much.
aparra911 commentedon Jan 13, 2021
I made an account to say that this was my issue. Microsoft help desk told me to make it and never said to delete it after my camera worked again! Thanks!!
chenyifan117 commentedon Aug 4, 2022
Hi guys, I have the same problem in Processing 4. The video captured is green-tinted and has large delays. I tried to create a EnableFrameServerMode in regedit, but it doesn't work for me.
If anyone knows what to do, please share the solution I would appreciate it very much.
xiagala commentedon Aug 19, 2022
Thank you YuxuanLing, running the registry as administrator and deleting the two dwords did the trick. It is incredible how shitty the service at Microsoft is. I use MS's skype and a MS surface comp.
S44K commentedon Aug 16, 2024
Hi,
I have the same issue here. I tried going into the suggested registry locations, but there weren't the mentioned files.
Please help! Windows Hello stopped working cuz of this.
jaegonlee commentedon Aug 16, 2024
Try installing the latest GStreamer library on your system, so the video processing library will use this version instead of the older 1.20.x version. I installed GStreamer 1.24.6 on my Surface Pro, and it works.
S44K commentedon Aug 16, 2024
Do you mean this? https://gstreamer.freedesktop.org/download/#windows
jaegonlee commentedon Aug 16, 2024
Yes. I installed MSVC 64bit 1.24.6 runtime and development.