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Unable to change forgotten password #8356
Description
Steps to reproduce
- Press "forgot password" in login screen
- Receive link via email and enter new password in password change window
- Press password change button
Expected behaviour
Password should be changed
Actual behaviour
Nothing happens
On PC -- Firefox, on android device -- system browser (Android Webview-based).
Server configuration detail
Operating system: Linux 4.4.0-111-generic #134~14.04.1-Ubuntu SMP Mon Jan 15 15:39:56 UTC 2018 x86_64
Webserver: Apache/2.4.10 (Ubuntu) (apache2handler)
Database: mysql 10.1.30
PHP version: 7.0.27-1+ubuntu14.04.1+deb.sury.org+1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, mysqlnd, PDO, xml, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, igbinary, imap, intl, json, exif, mcrypt, mysqli, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, readline, redis, shmop, SimpleXML, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, Zend OPcache
Nextcloud version: 13.0.0 - 13.0.0.14
Updated from an older Nextcloud/ownCloud or fresh install: updated
Where did you install Nextcloud from: unknown
Signing status
Array
List of activated apps
Enabled:
- activity: 2.6.1
- bookmarks: 0.10.1
- calendar: 1.6.0
- comments: 1.3.0
- contacts: 2.1.0
- dav: 1.4.6
- encryption: 2.0.0
- federatedfilesharing: 1.3.1
- federation: 1.3.0
- files: 1.8.0
- files_pdfviewer: 1.2.0
- files_sharing: 1.5.0
- files_texteditor: 2.5.1
- files_trashbin: 1.3.0
- files_versions: 1.6.0
- files_videoplayer: 1.2.0
- firstrunwizard: 2.2.1
- gallery: 18.0.0
- issuetemplate: 0.3.0
- logreader: 2.0.0
- lookup_server_connector: 1.1.0
- nextcloud_announcements: 1.2.0
- notes: 2.3.2
- notifications: 2.1.2
- oauth2: 1.1.0
- password_policy: 1.3.0
- provisioning_api: 1.3.0
- serverinfo: 1.3.0
- sharebymail: 1.3.0
- spreed: 3.0.1
- survey_client: 1.1.0
- systemtags: 1.3.0
- theming: 1.4.1
- twofactor_backupcodes: 1.2.3
- updatenotification: 1.3.0
- workflowengine: 1.3.0
Disabled:
- admin_audit
- files_external
- previewgenerator
- user_external
- user_ldap
Configuration (config/config.php)
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"def-pos.ru",
"www.def-pos.ru"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "http:\/\/def-pos.ru\/owncloud",
"dbtype": "mysql",
"version": "13.0.0.14",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"logtimezone": "UTC",
"installed": true,
"updatechecker": false,
"maintenance": false,
"loglevel": 2,
"theme": "",
"htaccess.RewriteBase": "\/owncloud",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "sendmail",
"mail_smtpauthtype": "LOGIN",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"updater.release.channel": "stable",
"updater.secret": "***REMOVED SENSITIVE VALUE***"
}
Are you using external storage, if yes which one: local/smb/sftp/...
Are you using encryption: yes
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
no
LDAP configuration (delete this part if not used)
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
Client configuration
Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:58.0) Gecko/20100101 Firefox/58.0
Operating system:
Logs
Browser log
Insert your webserver log here
Nextcloud log
Insert your Nextcloud log here
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...
Activity
stratege1401 commentedon Feb 17, 2018
have you tried the same process ( steps 1-2-3 ) and before relogin in, clear the cache of your browser ?
olegkrutov commentedon Feb 19, 2018
Yes, but no luck.
blizzz commentedon Feb 27, 2018
@olegkrutov could you post your logfile after such an attempt? do you use local users or from an external source?