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Unable to load redis #7656
Description
Steps to reproduce
- Enable redis memcache locking
- Look at nextcloud log
Expected behaviour
No error about redis should appear.
Actual behaviour
PHP Startup: Unable to load dynamic library 'redis.so' (tried: /usr/lib/php/modules/redis.so (/usr/lib/php/modules/redis.so: undefined symbol: spprintf), /usr/lib/php/modules/redis.so.so (/usr/lib/php/modules/redis.so.so: cannot open shared object file: No such file or directory)) at Unknown#0
Server configuration
Operating system: Arch armv7h
Web server: nginx
Database: mariadb
PHP version: 7.2
Nextcloud version: 13.0.0 Beta 3
Updated from an older Nextcloud/ownCloud or fresh install: Updated from Nextcloud 12
Where did you install Nextcloud from:
Signing status:
Signing status
No errors have been found.
List of activated apps:
App list
PHP Warning: PHP Startup: Unable to load dynamic library 'redis.so' (tried: /usr/lib/php/modules/redis.so (/usr/lib/php/modules/redis.so: undefined symbol: spprintf), /usr/lib/php/modules/redis.so.so (/usr/lib/php/modules/redis.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
- activity: 2.6.1
- apporder: 0.4.1
- audioplayer: 2.2.2
- comments: 1.3.0
- dav: 1.4.5
- federatedfilesharing: 1.3.1
- federation: 1.3.0
- files: 1.8.0
- files_external: 1.4.1
- files_pdfviewer: 1.2.0
- files_sharing: 1.5.0
- files_texteditor: 2.5.1
- files_trashbin: 1.3.0
- files_versions: 1.6.0
- files_videoplayer: 1.2.0
- firstrunwizard: 2.2.1
- gallery: 18.0.0
- logreader: 2.0.0
- lookup_server_connector: 1.1.0
- metadata: 0.6.0
- nextcloud_announcements: 1.2.0
- notifications: 2.1.2
- oauth2: 1.1.0
- ocdownloader: 1.5.4
- previewgenerator: 1.0.9
- provisioning_api: 1.3.0
- serverinfo: 1.3.0
- sharebymail: 1.3.0
- survey_client: 1.1.0
- systemtags: 1.3.0
- theming: 1.4.1
- twofactor_backupcodes: 1.2.3
- updatenotification: 1.3.0
- workflowengine: 1.3.0
Disabled:
- admin_audit
- encryption
- files_clipboard
- files_downloadactivity
- music
- password_policy
- user_external
- user_ldap
Nextcloud configuration:
Config report
PHP Warning: PHP Startup: Unable to load dynamic library 'redis.so' (tried: /usr/lib/php/modules/redis.so (/usr/lib/php/modules/redis.so: undefined symbol: spprintf), /usr/lib/php/modules/redis.so.so (/usr/lib/php/modules/redis.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nc.winstonyin.com",
"localhost",
"feynman",
"192.168.1.106"
],
"overwrite.cli.url": "https:\/\/nc.winstonyin.com",
"dbtype": "mysql",
"version": "13.0.0.8",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0
},
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_smtpsecure": "ssl",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\Movie"
],
"loglevel": 0,
"maintenance": false,
"updater.release.channel": "beta",
"theme": "",
"skeletondirectory": ""
}
}
Are you using external storage, if yes which one: Yes, local.
Are you using encryption: No
Are you using an external user-backend, if yes which one: No
Activity
j-ed commentedon Jan 1, 2018
This is definitely not a Nextcloud problem but a problem of your server/web server. The mentioned PHP redis.so module cannot be loaded because an underlying library is missing which contains the
spprintfsymbol/function. You should double-check if the modules/libraries on your server are up-to-date and make sure that your web server can load the module without any error before you try to activate the function in Nextcloud.rullzer commentedon Jan 2, 2018
As mentioned this is not a nextcloud issue but an issue of your installation. Nextcloud wants to use redis (as you tell it to). But PHP fails to load it properly. Please consult your distribution php guide.
jaredthirsk commentedon Feb 26, 2018
FWIW I get this by doing the official nextcloud VM instructions (apache, ubuntu 16.04): https://github.com/nextcloud/vm
rullzer commentedon Feb 27, 2018
Then please file an issue there.