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Users dont show after upgrade to Nextcloud 17.0.1 #17903
Description
Steps to reproduce
- Upgrade Nextcloud 17 to 17.0.1
- Menu=>users
Expected behaviour
List Users
Actual behaviour
White list
Server configuration
Operating system: Centos 7
Web server: Nginx+php-fpm
Database: Postgresql 10
PHP version: PHP 7.2.24
Nextcloud version: (see Nextcloud admin page)
Updated from an older Nextcloud/ownCloud or fresh install:
Update
Where did you install Nextcloud from:
Signing status:
Signing status
Login as admin user into your Nextcloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
No errors have been found.
List of activated apps:
App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
Nextcloud configuration:
Config report
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
or
Insert your config.php content here.
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
{
"system": {
"instanceid": "REMOVED SENSITIVE VALUE",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"data01.mydomen.ru",
"ds-SERVER01p.mydomen.ru",
"ds-SERVER02p.mydomen.ru:8080",
"ds-SERVER03p",
"m1-SERVER01p",
"m1-SERVER02p.mydomen.ru",
"m1-SERVER03p.mydomen.ru:8080"
],
"datadirectory": "REMOVED SENSITIVE VALUE",
"dbtype": "pgsql",
"version": "17.0.1.1",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbport": "7450",
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"dbtableprefix": "oc_",
"session_lifetime": 86400,
"remember_login_cookie_lifetime": 86400,
"session_keepalive": false,
"default_language": "ru",
"installed": true,
"mail_from_address": "REMOVED SENSITIVE VALUE",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_domain": "REMOVED SENSITIVE VALUE",
"loglevel": 0,
"maintenance": false,
"mail_smtphost": "REMOVED SENSITIVE VALUE",
"mail_smtpport": "25",
"skeletondirectory": "",
"versions_retention_obligation": "7,auto",
"has_internet_connection": true,
"log_rotate_size": "104857600",
"updatechecker": true,
"theme": "",
"filelocking.enabled": true,
"updater.release.channel": "stable",
"memcache.locking": "\OC\Memcache\Redis",
"memcache.local": "\OC\Memcache\Redis",
"redis": {
"host": "REMOVED SENSITIVE VALUE",
"port": 6379,
"timeout": 0,
"password": "REMOVED SENSITIVE VALUE"
},
"overwrite.cli.url": "http://ds-SERVERp.mydomen.ru:8090",
"mail_smtpauth": 1,
"mail_sendmailmode": "smtp",
"mail_smtpname": "REMOVED SENSITIVE VALUE",
"mail_smtppassword": "REMOVED SENSITIVE VALUE"
}
}
Are you using external storage, if yes which one: local/smb/sftp/...
Are you using encryption: yes/no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
LDAP configuration (delete this part if not used)
LDAP config
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
Client configuration
Browser:
Google Chrome
Operating system:
Windows 10
Logs
Web server error log
Web server error log
No log....
Nextcloud log (data/nextcloud.log)
Nextcloud log
No logs.
Browser log
Browser log
Wait
ocs/v2.php/cloud/users/details?offset=0&limit=25&search=
Activity
kesselb commentedon Nov 11, 2019
Thank you for reporting this issue 👍
I will need your browser console log to investigate this issue. Open your console, reload your page and/or do the action leading to this issue and copy/paste the log in this thread.
How to access your browser console (Click to expand)
Chrome
Safari
IE9
Firefox
Opera
finalls commentedon Nov 12, 2019
Chrome log
Recent posts in the loop.
And consumes memory on the client.
finalls commentedon Nov 18, 2019
@kesselb - Help please... =(
kesselb commentedon Nov 18, 2019
Anything in nextcloud.log? Could you share a screenshot of the user view? Is it empty? Probably something cache related:
occ maintenance:repairmight help.Ases commentedon Nov 19, 2019
I can confirm that there is a problem loading the users list in 17.0.1 (Upgrade from 16)
Nothing apears on nextcloud.log and
occ maintenance:repairdon't solve the problem.On a instance with 285 users, the list loads only if you stop a script.
This is what it look like before you press "Stop It".
When you stop the script, the list loads correctly.
kesselb commentedon Nov 19, 2019
Could you check the network tab? I would like to know the response from the server.
finalls commentedon Nov 20, 2019
@kesselb
Ases commentedon Nov 20, 2019
627 Requests in 51 seconds
I have a har but contains too many private data, if you need it, say it.
this is a partial gist
kesselb commentedon Nov 21, 2019
cc @nextcloud/javascript
markuman commentedon Nov 22, 2019
same problem here after updating from 16 to 17. ~ 150 users.
skjnldsv commentedon Nov 22, 2019
Hum, that indeed shouldn't happen for that little users! 🤔
markushagge commentedon Nov 22, 2019
Same behavior her - at around 300 Users - Firefox ist totaly unresponsible, Chrome a little bit better
7 remaining items
skjnldsv commentedon Nov 28, 2019
it takes forever xD
will I ? 🙈
skjnldsv commentedon Nov 28, 2019
Issue found, fix incoming
skjnldsv commentedon Nov 28, 2019
Fixed by #18142
nursoda commentedon Nov 29, 2019
I confirm that #18142 fixes the issue for me in 17.0.1.
markuman commentedon Nov 29, 2019
I can also confirm. It fixes the issue. Thx.
finalls commentedon Nov 29, 2019
I can also confirm. It fixes the issue. Thx.