• 🌎 Based in Santiago, Chile — originally from Venezuela
• 💼 5+ years across customer success, technical support, and SaaS onboarding
• 🔧 I sit at the intersection of support and engineering: bug reproduction, API/webhook troubleshooting, monitoring, and incident management
• 🗣️ Multilingual: Spanish (native), English & French (fluent), Portuguese (intermediate)
• 🎓 BA in Modern Languages — Universidad del Zulia

• 🔭 Wrapped up a Technical Support Specialist II role at PagerDuty (Oct 2025 – Aug 2026)
• 👀 Open to new opportunities in Technical Support, Customer Success, and Incident Management
• 🌱 Building out my data/analytics toolkit — Python, SQL, and Power BI

• Support Ticket SQL Analytics — SQL project analyzing a synthetic support-ticket dataset: SLA compliance, agent workload, and monthly trends across 8 annotated queries.
• Support Ticket Python Analytics & SLA Monitor — Companion Python/pandas project: the same dataset analyzed with charts, plus a script simulating SLA-breach alerting.

Support & CS platforms

Data, scripting & testing

Monitoring & infra

Collaboration

LinkedIn

_{When I'm not troubleshooting APIs or an incident, you'll usually find me gaming, catching up on a series, or with a dog nearby 🐶}