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[Windows] HUD toolbar is visible but completely unclickable after launch (click-through state never clears) #1105

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#1109
Closed
[Windows] HUD toolbar is visible but completely unclickable after launch (click-through state never clears)#1105
#1109
Labels
bugSomething isn't workingstatus: fixed in mainWork is merged into main but may not be in a downloadable release yet.status: pending releaseMerged change is waiting for a packaged desktop release.
Milestone
v2.1.0

Description

@homeyang02
homeyang02
opened on Oct 10, 2026
Image

Description

After installing OpenScreen 2.0.0 on Windows 10 and launching it for the first time, the HUD overlay toolbar appears on screen but does not respond to any mouse clicks — it behaves as if it is in click-through mode. Hovering over the buttons shows no highlight. Tray icon and keyboard shortcuts (e.g. Ctrl+Shift+O) also do not respond. The language prompt dialog renders normally, but clicking "Keep current language" or "Switch to 简体中文" does nothing.

Restarting the app does not help — the issue happens every time.

Environment

  • OS: Windows 10 Pro 22H2, build 19045.6466 (x64)
  • OpenScreen version: 2.0.0 (installed from GitHub Releases .exe)
  • CPU: Intel Core i5-13600KF (no iGPU)
  • GPU: NVIDIA RTX 4060 Ti (driver 32.0.15.6094)
  • RAM: 32 GB
  • Displays: 2 physical monitors (AOC Q27G2SD 2560x1440 + Huion Kamvas Pro 19), scaling is 100% on both

Steps to Reproduce

  1. Install OpenScreen 2.0.0
  2. Launch the app
  3. Try to click anything on the HUD toolbar → no response

Expected behavior

The HUD toolbar should become interactive after launch.

Actual behavior

The toolbar stays permanently in a click-through / non-interactive state, although it renders correctly.

Troubleshooting already done

Activity

  1. EtienneLescot commented on Oct 10, 2026

    @EtienneLescot
    EtienneLescot
    on Oct 10, 2026
    Member

    Thanks for the detailed report. Could you try this from cmd to confirm the cause:

    set OPENSCREEN_DISABLE_CONTENT_PROTECTION=1
"%LOCALAPPDATA%\Programs\openscreen\Openscreen.exe" --enable-logging > "%USERPROFILE%\Desktop\openscreen.log" 2>&1

    Is the bar clickable then? Please attach openscreen.log either way. Also: does a right-click on the tray icon open its menu?

  2. EtienneLescot
    added
    bugSomething isn't working
    on Oct 10, 2026
  3. homeyang02
    closed this as completedon Oct 10, 2026

  4. homeyang02 commented on Oct 10, 2026

    @homeyang02
    homeyang02
    on Oct 10, 2026
    Author

    1. 感谢详细报告。你能试试这个来确认原因吗：cmd

      set OPENSCREEN_DISABLE_CONTENT_PROTECTION=1
"%LOCALAPPDATA%\Programs\openscreen\Openscreen.exe" --enable-logging > "%USERPROFILE%\Desktop\openscreen.log" 2>&1

      那条栏可以点击吗？无论如何请附上。另外：右键点击托盘图标能打开菜单吗？openscreen.log

    Results of the test:

    • With OPENSCREEN_DISABLE_CONTENT_PROTECTION=1, the HUD toolbar is fully clickable — all buttons respond normally and hover works.
    • Without the variable (normal launch), the HUD is unclickable on every launch — reproduced consistently.
    • The tray icon (right-click menu) was always clickable, even when the HUD was not. Only the HUD window is affected.

    So the content protection applied to the HUD window is what eats the mouse input on this machine.

    Log attached. Happy to test a fix or any other experiment you need.

    openscreen.log

  5. homeyang02 commented on Oct 10, 2026

    @homeyang02
    homeyang02
    on Oct 10, 2026
    Author

    Sorry, I accidentally closed this issue while editing my comment — reopened it.

    To summarize: the test confirms the content protection on the HUD window is what blocks mouse input on this machine. Test results and log are above. Happy to test a fix build whenever you have one.

  6. homeyang02
    reopened this on Oct 10, 2026
  7. EtienneLescot
    added a commit that references this issue on Oct 10, 2026

    docs: document the Windows 10 workaround for an unclickable recording…

    dd29145

  8. EtienneLescot commented on Oct 10, 2026

    @EtienneLescot
    EtienneLescot
    on Oct 10, 2026
    Member

    Thanks @homeyang02, that confirms it. A fix is on its way for the next release. Until then the workaround is in the FAQ, for both the installer and the Store version: https://getopenscreen.com/docs/faq#why-cant-i-click-the-recording-bar-on-windows-10

  9. EtienneLescot
    closed this as completedin #1109on Oct 10, 2026
  10. github-actions
    added
    status: fixed in mainWork is merged into main but may not be in a downloadable release yet.
    status: pending releaseMerged change is waiting for a packaged desktop release.
    on Oct 10, 2026
  11. github-actions
    added this to the Next Release milestone on Oct 10, 2026

  12. github-actions commented on Oct 10, 2026

    @github-actions
    github-actionsbot
    on Oct 10, 2026 – with GitHub Actions
    Contributor

    Fixed by #1109 and merged into main.

    This change is assigned to the Next Release release milestone and is not necessarily available in the latest downloadable desktop release yet. It is currently marked as status: pending release until a packaged release containing it is published.

  13. EtienneLescot commented on Oct 10, 2026

    @EtienneLescot
    EtienneLescot
    on Oct 10, 2026
    Member

    @homeyang02 here is a test build with the fix (#1109): https://github.com/getopenscreen/openscreen/actions/runs/38085096429. Download the openscreen-windows-x64 artifact (you need to be signed in to GitHub). The installer isn't signed, so SmartScreen will ask: More info → Run anyway.

    Please launch it normally, without the OPENSCREEN_DISABLE_CONTENT_PROTECTION variable, and check two things:

    1. The recording bar is clickable.
    2. The Notes window (notes button on the bar) is clickable too, and does not show up in a recording.

  14. homeyang02 commented on Oct 10, 2026

    @homeyang02
    homeyang02
    on Oct 10, 2026
    Author

    Tested the build from the Actions artifact - both checks pass:

    1. The recording bar (HUD) is fully clickable on a normal launch, without OPENSCREEN_DISABLE_CONTENT_PROTECTION.
    2. The Notes window opens from the bar, is clickable, and does not show up in the recording.

    The fix works on my machine (Windows 10 22H2, 19045.6466, RTX 4060 Ti, 2 displays). Thanks a lot for the quick turnaround!

  15. EtienneLescot
    modified the milestones: Next Release, v2.1.0 on Oct 15, 2026

  16. EtienneLescot commented on Oct 15, 2026

    @EtienneLescot
    EtienneLescot
    on Oct 15, 2026
    Member

    Moved into v2.1.0 as part of the pre-release cut.

  17. EtienneLescot
    added a commit that references this issue on Oct 17, 2026

    docs(website): align the site with OpenScreen 2.1.0

    d65bfec
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