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Achievement: YOLOAchievement: Public SponsorAchievement: Pull Shark

Achievements

Achievement: YOLOAchievement: Public SponsorAchievement: Pull Shark

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PhilipBDev/README.md

I am passionate about solving technical challenges and building reliable workflows and systems that help teams work more efficiently.

With a Computer Science foundation and ongoing graduate work in Data Analytics, I enjoy tackling both sides of technical problems by resolving critical user and infrastructure issues on the front lines; and building automated pipelines, data tracking flows, and system integrations on the back end.

Core Areas of Expertise:

  • Process Automation & Integration: Microsoft Power Automate, Microsoft Forms/Lists, Freshservice Administration & AI Agent Workflows, WordPress.
  • Technical Operations & Support: Tier II/III Technical Support, Active Directory Administration, Endpoint Troubleshooting, User Onboarding & Training.
  • Security & Optimization: KnowBe4 Phishing Simulations, Security Awareness, Workflow Optimization, ITSM (ITIL 4).

Currently pursuing an M.S. in Data Analytics at Western Governors University.

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