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Openshell sometimes crashes (and doesn't completely restore systray on restart) if using the search #1263
Closed as not planned
Description
Describe the bug
Refiling bug #1147 . I tried upgrading to version 4.4.178 as suggested and the problem seemed to go away. Today I tried using the search bar to search for a program I installed a few days ago, and as soon as I start typing into the search box, the application crashed. It also still doesn't restore the systray to the previous state - a bunch of the icons are always missing after it restarts.
To Reproduce
Click start button
Start typing a few letters in search
Openshell crashes
Expected behavior
Openshell does not crash on search
If crashing, when restarting itself, it should bring itself to a fully working state
Screenshots
If applicable, add screenshots to help explain your problem.
Version:
- Open-Shell: 4.4.178
- OS: Windows 11 pro for workstations, version 22H2, OS build 22621.963
Activity
ge0rdi commentedon Dec 26, 2022
There was no need to create new issue. You could have provided requested info to the old one (so that we have all the context).
Anyways, you were asked to provide dump from the crash. Without it we cannot help you.
If you are able to reproduce the crash then please create dump using this guide.
If the crashing is random and you cannot reliably reproduce it, you can instruct WER to store dumps from explorer using these steps:
regedit.exeas elevated adminHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exekeyDumpTypeand set value2to it (to create full dumps)%LOCALAPPDATA%\CrashDumpsfolderjesses408 commentedon Dec 26, 2022
Hi, I didn't see a way to reopen the other bug. Today I updated the openshell version to latest and make the registry change to store the dump for the next time it crashes
jesses408 commentedon Dec 26, 2022
Also, can we address separately the issue that if openshell launches at any other time than system startup, (for example after crashing and restarting, or if upgrading the version) the systray ends up with half the icons missing?
ge0rdi commentedon Dec 27, 2022
It should be still possible to add comments to closed issue.
We can reopen it if relevant info is added.
If explorer crashes or is restarted (for example after
Open-Shellinstallation) then it may happen that some icons on task bar will get missing. For example Explorer windows that were previously opened. Its just how Explorer works.Though if you have some other programs running then those should show their icons once Explorer is restarted.
jesses408 commentedon Dec 27, 2022
Hi, I'm referring to the system tray only (near the clock), not the entire task bar
ge0rdi commentedon Dec 27, 2022
It doesn't matter.
If explorer gets restarted then applications have to restore their tray icons. Some may handle it properly, some not so well.
There is not much we can do about it.
ge0rdi commentedon Jan 15, 2023
I will close this for now.
If you'll be able to gather some crash dumps, please attach it here and we can reopen.
jesses408 commentedon Jan 16, 2023
It crashed today when I typed 1 letter into the search box
jesses408 commentedon Jan 16, 2023
crash.zip
Crash dump
ge0rdi commentedon Jan 16, 2023
Crashed inside
RTSnMg64.cplmodule (C:\Windows\System32\RTSnMg64.cpl).According to google that seems to be part of
Realtek HD Audio Sound Effect Manager.Probably some Control Panel extension (that's why crash happens during search as we are enumerating control panel items).
I can't say more as there are no symbols for that binary available.
Try to install latest Realtek sound card drivers/software. Maybe that would help.
jesses408 commentedon Jan 16, 2023
Now that I think of it, I hear the DING noise right before it crashes (after I type the first letter). The noise I hear corresponds to several different windows events such as "Asterisk, Default Beep, Exclamation", in other words it's a sound that it plays when something goes wrong. So not sure if this is a cause or effect
jesses408 commentedon Feb 15, 2023
Hi, where did we leave off here? The explorer continues to crash at random when typing even a single character into the search field. I can't find any pattern to it. Can you give me a debug build that has more logging, or can you put some additional logging into the next version that can give some clues as to why it's crashing?
ge0rdi commentedon Feb 15, 2023
I wrote that it crashes in
Realtekcontrol panel module.So you should try to uninstall it (
Realtek HD Audio Sound Effect Manager?) or install latest drivers for your sound card.Did you try any of that?
jesses408 commentedon Feb 15, 2023
Hi, how is the sound driver making explorer crash? And if something was wrong with the sound drivers, wouldn't things in Windows be crashing left and right all day long and not just explorer? If something is wrong with the sound driver, wouldn't the sound driver itself be crashing?
ge0rdi commentedon Feb 16, 2023
Not sound driver is making explorer crash, but rather control panel module that is most likely part of sound drivers.
That's why I recommended to try to update your sound drivers to latest version to see if the issue persists.
Eventually try to look for
Realtek HD Audio Sound Effect Manager(or anything Realtek related) inApps & Featuresand uninstall it to see if it will make any difference.jesses408 commentedon Feb 16, 2023
This is a new Dell Precision 5820 that came with Windows 11. All drivers are already up to date. There is no newer Realtek driver than what's installed. There is nothing in the control panel with the word "realtek" in it. To see it, I have to go into system, device manager, sound video and game controllers, and in there is "Realtek Audio". I don't see why the classic shell would be enumerating the sound video and game controllers section of the device manager
jesses408 commentedon Feb 16, 2023
Also even if there was something wrong with the Realtek audio driver, simply looking at it in the control panel or in the list of apps should not cause the explorer to crash. The driver itself is not involved in the process of looking at it in the control panel. The driver would only be involved if playing a sound through the sound device
ge0rdi commentedon Feb 16, 2023
I will repeat once again that I'm not talking about audio driver.
The crash happens in
RTSnMg64.cplthat looks like control panel extension module by Realtek.Open-Shellseems to be enumerating control panel items at that moment, so it all fits together.You can try to locate and disable that CPL module using Autoruns tool.
Run it as administrator and search for
RTSnMg64(using Quick filter).Then disable it by unticking the checkbox near it, restart machine and then check if those crashes do still happen.
l1m3r commentedon May 2, 2025
A little OT - but since I very rarely suffer the same problem, here's a way to restore most if not all tray icons: https://stackoverflow.com/a/15555605/4323903 (ther's an executable download there - here's the source)
And I think it could be integrated into OpenShell (the method, not the executable).