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Loop app not loading upon open most of the time #1486
Describe the bug
When I open the loop app, it does not load and bolus and override buttons are not clickable.
Sometimes if I wait the app does load eventually (takes 5+ minutes)
Other times it does not after the waiting period so I restart the app (actually shut it down and restart) - issue still occurs
Also restart my phone - issue still occurs
This issue is occurring 90% of the time I use the loop app. I recently re-built the app but it did not solve the issue
Expected behavior
Expect the loop app to load and all the data to be displayed and bolus and override buttons to be clickable.
Screenshots
Phone
Hardware: iPhone 11
OS Version: iOS 14.4
Loop Version
Version Number: V2.2.4
Repo: LoopKit/Loop
Branch: Master
CGM
Device: Dexcom G6
Manager app: Dexcom App
Pump
Manufacturer: Omnipod
Model: Eros
TID: 1081619
PM Version: 2.9.0
PI Version: 2.9.0
Lot: L45982
Assigned Address: 1F04F013
Additional context
I have a paid apple Developer account that is functional (renewed July 2020). I used the latest Loop-master files when I rebuilt on Jan 12, 2021.
The app also takes much longer to pair a pod. Prior to the priming step, the app stays loading for sometimes 5 mins before the priming (clicking starts).
Dexcom works solo after reinstallation, without problems. adds the RileyLink (754), and then adds the factors for the carb ratios, the error looks the same.
The error occurred after the dexcom share error. Deleted the share, the loop app has not worked since.
iPhone X 14.4.1
Loop version does not matter (AB, Master, freeAPS (174/176))
Same error here. At some times Loop opens & works fine, at other times it won't even open. Rebuilding doesn't fix it. Using iPhone XR 14.4.2, Loop AB branch. Have Developer account.
I have the same issue. Running automatic bolus branch on iphone 7, and dexcom g6. Restarting the phone helps sometimes, sometimes restarting loop helps. Seems the problems arises when the dexcom app has an error message?
Activity
MooseV2 commentedon Feb 22, 2021
I also have this issue. My suspicion is that it has to do with the Dexcom G6, but I can't confirm this.
Typ1er commentedon Mar 23, 2021
same errors here
Dexcom works solo after reinstallation, without problems. adds the RileyLink (754), and then adds the factors for the carb ratios, the error looks the same.
The error occurred after the dexcom share error. Deleted the share, the loop app has not worked since.
iPhone X 14.4.1
Loop version does not matter (AB, Master, freeAPS (174/176))
DanSeller commentedon Apr 19, 2021
Same error here. At some times Loop opens & works fine, at other times it won't even open. Rebuilding doesn't fix it. Using iPhone XR 14.4.2, Loop AB branch. Have Developer account.
christophebirkeland commentedon Jul 28, 2021
I have the same issue. Running automatic bolus branch on iphone 7, and dexcom g6. Restarting the phone helps sometimes, sometimes restarting loop helps. Seems the problems arises when the dexcom app has an error message?
SAVAPL commentedon Aug 12, 2021
someone in looped facebook group suggested i delete the nightscout URL and it worked for me.
github-actions commentedon Sep 5, 2023
This issue is stale because it has been open for 30 days with no activity.
github-actions commentedon Sep 19, 2023
This issue was closed because it has been inactive for 14 days since being marked as stale.